There is nothing better than getting a note from a client telling me what an amazing time they had on their vacation, and thanking me for helping them make such a great choice of destination and resort 🙂  This is why I do what I do, and this is why everyone should work with a trusted travel professional.

 Hi Ann,

We had a wonderful time. Everything worked out great. The resort property was very clean and the staff really could not have been better. We had the feeling that they really cared about us and cared that we were enjoying ourselves. We felt safe and welcome. The food was excellent. A vast assortment, very good quality and no long waits. We all ate well and tried some new things also.

There was a good mix of age ranges at the property.  I was so glad I picked this one. It fit us perfectly. One afternoon my older daughter and I took the bus down to the Hard Rock Cafe in search of a hurricane glass that she collects. The location was way down in the heart of the Cancun hotel district. As much as I like cities, and I know once you get into your resort you don’t think much about what is outside, I was really happy to get out of there and back to our place. As it happens, that Hard Rock location doesn’t serve those drinks. We wasted no time getting back on the bus. The modest size of the Fiesta Americana Condesa Cancun is definitely more appealing. My younger girls felt comfortable and safe. If they forgot something in their room, it was very easy for them to just run up and get it. 

The entertainment staff offered that if we wanted to check out some of the night clubs, they run a bus for those who want to venture out. My older daughter said if we were there longer she would have looked into that.

The day trip to Tulum and Xel Ha worked out well. I didn’t realize the bus ride was as long as it was. It was nice to have a swimming option after touring the ruins. That day the weather could have been a little warmer. We did not swim as long as I thought we would. Also I did not realize you can pretty much walk around the whole lagoon. After looking at the map on the way home I realized a good approach is to start at the far end with a tube and work your way over. The bus ride over advertises all the extra things you can do there, it would have been good if they gave a briefing of a good way to approach the snorkeling. We’ll know better next time. I would definitely go there again.

I would say our timing was pretty good. The area was definitely getting busy with the spring break kids. The property next door was  a mad house. Ann, I was so glad I worked with you! Who knows if I would have picked that place because of some good deal they were offering. Our vacation would have been very different if we were in the middle of that.   The only confusion I had was I thought our rooms came with a $300 spa discount. I remembered seeing it on the advertisement when I was choosing between properties. When we checked in I didn’t think to ask about it right away and they did not mention it. After a couple days they of sorting things out they did offer some credits and we did take advantage of some spa services.

Also we ended up upgrading our rooms to ocean view from garden view. They offered to upgrade one room for free and the other for $40/night. There was no pressure. We arrived around 2:00pm they said our rooms would not be ready until at least three. They were not quite sure which rooms we would have, so I went for the upgrade. I thought I would spoil myself a little since I hadn’t been on vacation in a while. I had a nice walk around the property so next time I go I’ll know what rooms to ask for.

The transportation people from Lomas were very nice and helpful as well.

So, Ann, thanks to you we had a great time!  It was alot of pressure on me to have this turn out well, because we haven’t been anywhere in so long. It was great, we all enjoyed ourselves, and I am  happy to say we can be travelers again!

Thanks again,

Janet