Confessions of an all-inclusive virgin

I just got back from a visit to Punta Cana, and my trip report (with photos of all the resorts that I toured) will be ready soon.  In the meantime, I have a very interesting blog post from my travel companion, my sister Kate.

Kate is a busy mother of two little girls, and has a very demanding full time job as well, so she jumped at the chance to spend a couple of days on the beach. But she is also a sophisticated New Yorker and a bit of a “foodie”, so I was not at all sure what she would think of our all-inclusive resort. Her first-hand report is below:

Before my recent stay at the Majestic Colonial in Punta Cana, I had never been to an all-inclusive resort. And to be honest, when the opportunity presented itself, I was so excited about the prospect of a few days on the beach, without the kids, that I didn’t really give much though to what I expected the all-inclusive experience to be like. But my trip — in addition to being a much-needed respite from the chaos of being a full-time working mom — was a great introduction to this type of travel experience. Here are my “takeaways,” for any other all-inclusive virgins out there:

1. All-inclusive resorts are a great way to stick to a budget. If you (like me) have a spouse who enjoys his cocktails on the beach, or kids who aren’t sure what they want to eat and like to sample a little bit of a lot of different things, having everything paid for up front takes away the stress of overspending.

2.  There was no sacrifice on the quality of service or amenitites. The grounds were beautifully kept, the beach was gorgeous, and the rooms were clean. We even had the same “towel animals” and flower petals left in our room each night that I got on my honeymoon at a very high-end resort.

3. The food, on balance, was fine. With one exception (dinner at a restaurant that had reopened that very night after a major fire), the meals were pretty good. The quality and variety of the buffets was better than I would have expected. The restaurant dinners, on the other hand, were not as good as I had hoped they would be. But I like to eat out and am used to NYC restaurants, so I have high expectations 🙂

4. All-inclusives — at least this one — are a good option for a family vacation. The resort was very kid-friendly (shallow pools; variety of restaurants; kids’ activities, etc.), without being obtrusively so. Although I probably wouldn’t have considered it before, I would now. 

How to choose an all-inclusive resort

All-inclusives are a popular vacation option for everyone from honeymooners to extended families, but it pays to do a little bit of advance research (and get some advice from your travel agent) to make sure you’re choosing the right all-inclusive resort for you.

Naturally, you’ll want to choose a destination that fits your interests, and a resort that offers the amenities (and pricing) that you’re looking for, but there are some more subtle differences that you might not think to ask about. Here are some of the important nuances that can make the difference between a good vacation choice and a great one:

  • Who is the resort aimed at? Is it couples-only? Adults-only (allowing singles and couples)? Are same-sex couples welcome?  Is it family-friendly?  If it’s a resort that allows guests of all ages, is there a separate adults-only section within the resort for those that don’t want to be around children?
  • What are the dining options? Some all-inclusives have primarily buffet restaurants while others offer a variety of a la carte restaurants as well. If the resort offers a mix of both types, are guests limited to the number of times they can eat in the sit-down restaurants? And are there some menu items that involve a surcharge (i.e. lobster)?
  • What beverages are included? Is it only domestic (local) brands of alcohol? Is your favorite top-shelf brand included, or will you have to pay a surcharge for that?
  • Are dining reservations required? If so, what is the procedure – can you make all your reservations at the beginning of the week, or do you need to call each day?
  • Is there a dress code? Some require long pants, closed toe shoes, and other attire that you may not want to pack for a stay in the tropics.
  • What resort activities are included in the all-inclusive rate? Most include all the non-motorized watersports, but if you’re a snorkel or SCUBA fanatic, you might want to choose a resort that also includes these activities.
  • How far is it from the airport, and what tours/excursions are available nearby?

With some advance planning and the professional advice of a trusted travel consultant, there’s sure to be a perfect all-inclusive resort out there for you!

It’s a tough job, but someone has to do it

I recently returned from a whirlwind visit to three Sandals/Beaches resorts, and I have to say that the trip left me surprised, impressed, and very, very tired 🙂

The “surprised” part relates to my tour of Beaches Turks and Caicos. Having never visited a Beaches resort in person, I had a certain picture in my mind – and I had definitely pigeonholed these family-friendly properties as being aimed at parents with young kids.  And while they DO appeal to young families, of course, I was pleased to see that they offer so much more than that as well! The Italian village at Beaches Turks and Caicos, with its sophisticated poolside cabanas and beautiful oceanview suites, would be perfect for a girls’ getaway or a multigenerational family reunion (some of the suites accommodate 10 or 12 people!)  Active teens would love the waterpark, and my son, in particular, would never want to leave the XBox 360 Game Garage

The “impressed” part of my trip came during our unexpected detour to Sandals Royal Bahamian. We had been headed to Turks and Caicos, but were detoured due to Hurricane Earl, and forced to land in Nassau. With no more than an hour’s notice, Sandals Royal Bahamian came up with shuttle transportation, lodging, and meals for 200 travel agents. They even put on a fantastic show for us that evening, with limbo dancing, a fire eater, and more.  Any management team (and staff) that can show so much grace under pressure, and can rally together to take such good care of unexpected guests, can certainly handle a garden-variety mishap in someone’s vacation. I am confident that the management here (and at the other resorts in the chain) would take equally good care of my clients.

And finally, the “tired” part of the trip was due to the schedule. We toured three resorts on three different islands (the third was the brand new Sandals Emerald Bay on Great Exuma), met with staff and management, received four hours of classroom training about Sandals and Beaches resorts, and spent far too many hours in airports and on planes trying to stay ahead of the hurricane. And even though I never even got to dip my toes in that beautiful Caribbean water, it was all worth it – because there’s nothing like being able to match a client up with the right resort, on the right island, in the right room category for them, and being able to say “Yes, I’ve been there, and you’re going to love it!”

If you want to see for yourself, my photos are here.

Day Passes

When you’re planning out your daily itinerary for your next Caribbean cruise, keep in mind that there ARE other options besides pre-packaged shore excursions and just wandering around town on your own. Savvy cruisers (and their travel consultants!) know that many Caribbean resorts are now offering day passes so that cruise passengers can come and enjoy their facilities while they are in port.

Rates and inclusions vary greatly, but there are some bargains to be had. At some all-inclusives, you can taxi there from the port, spend the entire day using their beach/pool/watersports, eat and drink as much as you want, and then taxi back to the ship — all for less than $75 per person. It’s a great option for those who just want to relax in the sun. And it’s also a great way to “test drive” a land-based resort to see if you’d want to return there on a future vacation.

So how do you find out which resorts offer day passes? Your travel consultant is a great place to start, but you can also check out this list from online resource Cruise Critic.com

You provided excellent guidance for us. I appreciated that you really had us think about what was most important to us when we were selecting the right cruise – and not to totally focus on what other people had to say. THANK YOU for helping to make this a memorable trip for our family! It really was a trip of a lifetime!

Clare and Mark (family cruise to Alaska)

The level of service we experienced was out of this world (and we did NOT make it easy on Ann). We weren’t quite sure where we wanted to go, when we would be able to go, or what “vibe” we were going for. After asking us some key questions (what we liked, didn’t like, why, etc.) Ann helped us narrow down our trip details and planned the honeymoon of our dreams. She helped book some of our excursions, answered some emergency questions while abroad and was always available/willing to help. I think it’s safe to say we won’t be using anyone else for future travel planning – Ann is a rockstar!

Carli (Italy and Spain)