Royal Caribbean’s Suite Changes

Royal Caribbean recently announced a list of new perks and amenities for passengers staying in suites. The new benefits, which include everything from VIP seating by the pool to priority spa reservations and upgraded in-cabin amenities, are pretty enticing. If I were considering a balcony cabin or junior suite, I might upgrade just to get the special treatment…but the move is causing some unintended backlash for the cruise line as well.

Some long-time RCCL customers are expressing annoyance at what they think is a move towards a “class system” like they had on the old ocean liners, and others are pointing out that the timing of this announcement could be better. The cruise line just recently announced a surcharge for late night room service orders, and then decided to promote free 24-hour room service as one of the perks for suite guests.

What do you think?

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You provided excellent guidance for us. I appreciated that you really had us think about what was most important to us when we were selecting the right cruise – and not to totally focus on what other people had to say. THANK YOU for helping to make this a memorable trip for our family! It really was a trip of a lifetime!

Clare and Mark (family cruise to Alaska)

The level of service we experienced was out of this world (and we did NOT make it easy on Ann). We weren’t quite sure where we wanted to go, when we would be able to go, or what “vibe” we were going for. After asking us some key questions (what we liked, didn’t like, why, etc.) Ann helped us narrow down our trip details and planned the honeymoon of our dreams. She helped book some of our excursions, answered some emergency questions while abroad and was always available/willing to help. I think it’s safe to say we won’t be using anyone else for future travel planning – Ann is a rockstar!

Carli (Italy and Spain)