A cautionary tale about online booking

Travel columnist Chris Elliott has a great article today that illustrates exactly what can happen when you trust your all-important vacation to a discount online booking service.

I feel bad for the person involved (especially since they made her cry!) but I hear SO many stories like this, and I just wonder what the people were thinking?

“Cheapo Air”?  Seriously?!

Without a travel agent, you’re on your own.

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You provided excellent guidance for us. I appreciated that you really had us think about what was most important to us when we were selecting the right cruise – and not to totally focus on what other people had to say. THANK YOU for helping to make this a memorable trip for our family! It really was a trip of a lifetime!

Clare and Mark (family cruise to Alaska)

The level of service we experienced was out of this world (and we did NOT make it easy on Ann). We weren’t quite sure where we wanted to go, when we would be able to go, or what “vibe” we were going for. After asking us some key questions (what we liked, didn’t like, why, etc.) Ann helped us narrow down our trip details and planned the honeymoon of our dreams. She helped book some of our excursions, answered some emergency questions while abroad and was always available/willing to help. I think it’s safe to say we won’t be using anyone else for future travel planning – Ann is a rockstar!

Carli (Italy and Spain)